I: the user name is the E-mail provided by the account opened
Ii: first, confirm whether the platform port has entered an error
Iii: change the password and contact the administrator.
This happens when a series of incorrect log-in attempts have been detected within a specific time frame.
Simply wait an hour before making a new log-in attempt. If you are unsure about your log-in credentials, you may reset your password via the 'Forgotten Password' function in the log-in screen.